Our items are all RTS, unless otherwise stated. Please allow 5-7 days processing time before shipment. I am a mom first, but do my best to get things out much quicker. 

Due to the handmade nature of our items all sales are Final. Please be sure to refer to the sizing charts before ordering to ensure the proper size is ordered. All our items run true to size, but do not hesitate to email us if you have any questions about sizing. 

We ship most items once a week from Canada using a courier service. Tracking will update once USPS takes control of your package. Shipment time should be no longer than 7-10 days once you receive your shipping notification. If it has been longer than that please don't hesitate to reach out to us at themintedmoose@gmail.com Some items including the Heirloom Blankets will be shipped from the USA. 

We are not responsible for lost or stolen packages, as this is out of our control.

Any questions please email Bonnie at themintedmoose@gmail.com